Terms & Conditions

Please read these Terms carefully.

1. Definitions: In these Terms:

-“Site” refers to this site, www.vicunaandsilk.co.uk

-“VAS”, “we”, “us”, “our” refer to the owners of the Site, Vicuna and Silk Ltd

-“user”, “you” refer to any organisation or individual who accesses or uses the Site.

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.


You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.


We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

Copyright & Intellectual Property

The contents of the VAS websites are protected by copyright laws, trademarks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of VAS.


We will arrange for delivery of the products you order to the address you specify in the check out procedure. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Shipping page accessed via the footer menu on this website.

Description of Products

The description and specification of products on this website are only approximate. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice.Product images displayed on the website are for demonstration purpose only, and may differ from the actual size or strength (to make buyer aware of the actual size and shape of the product). Before you buy the product please check in the relevant description the actual size, strength and ingredients of the product.


We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.


The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.

Order Cancellations

You may cancel your order by contacting us on 0208 973 2249 from the UK or +44 208 973 2249 from outside the UK within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.


The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicablePayment on this website can be made by credit or debit card. Our payment facility is Paypal.

Credit Card and Debit Card Payments will be charged and debited at the time of placing an order. If any items are unavailable and we are unable to supply we will inform you at the earliest opportunity and refund the cost of these items and any delivery charges.

Payments made via PayPal will be charged as per the service providers' terms. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.

Products by Internet

You may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whetheror not it is received) makes the contract between us. By placing an order you agree to accept our terms and conditions.

Products by Post (Telephone or E-Mail Order)

VAS aims to operate a reliable mail order service. Orders taken by telephone or email can usually be dispatched the same day. If you wish to place an urgent order for a special delivery please call or email us to place the order and confirm the exact date/time for delivery.

Promotional Offers

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Discount Codes:

Any discount codes will apply purely for first time purchase from this website and for items which have not been purchased elsewhere and subsequently returned. Specifically, items ordered on Amazon via our amazon seller profile, cannot be returned and re-purchased via the website for the discounted price. 

Delivery Terms and Conditions

In addition to the purchase price of the products(s) you order via this website, a delivery charge, for the majority of products, is payable as quoted on the website at the time we accept your order. The price of these charges varies depending on the cost, fragility and weight of your order and if delivery is to a UK or non-UK address. Additional postal charges may be applied for deliveries outside of the UK. The purchaser will be contacted prior to dispatch of the order to confirm acceptance of the extra postage cost. 

Shipping is available for the majority of items for delivery in the UK, EU and USA. Delivery charges are calculated on a weight basis, using our preferred service, which is generally Royal mail tracked 24 or 48 hour. We do not make a profit on delivery charges. 

We reserve the right to cancel any order which we cannot fulfill because of excessive  delivery or other charges or factors. 

Satisfaction Guarantee

VAS will replace or refund any items which arrive at destination in a damaged or unuseable condition. However VAS reserves the right to request that the damaged items be returned to us before issuing the replacement. All delivered items must be inspected on delivery. You must inform us at info@liquidgoldproducts.co.uk within 48 hours of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued




Trade Enquiries: For trade enquiries regarding any of our products please contact us here: info@vicunaandsilk.com